IT Support - Chicago, IL

IT Maintenance Of Your Business

Computer systems are now an integral part of the entrepreneurial world. From the largest listed companies to the TPE, all current companies work with IT. However, it is clear that many have not yet passed the milestone of outsourcing their IT maintenance. Zoom on the many advantages of this type of service with the example of Macinwork.

Take Inventory Of Your It Equipment

One of the first things facilitated by outsourcing is the possibility of carrying out an inventory of the computer park. This involves making an “inventory” of the equipment used within the company: computers (and the corresponding operating systems), peripherals, switches, routers, IP phones, everything is counted by the IT service provider.

This allows the latter to always have a close eye on the equipment used by users. The advantage? Ensure regular renewal of the fleet, anticipate the change of positions and the possible fallout from an incident or even allow estimates of equipment replacement costs.

Keep Your Equipment Up To Date

At the start of the 21st century, everything is accelerating, and all companies must stay up to date and ensure constant technological watch. Delegating the IT maintenance of your fleet allows you to considerably improve this point. Staying on the lookout for new hardware and software is a key factor for the continuity of a company that wishes to maintain an optimal quality of work (and therefore of service).

An IT support provider in Chicago like Intelligent Technical Solutions (ITS) will be able to inform and guide you in the renewal of your equipment. Similarly, the implementation of the most efficient IT tools in line with your business will be a vector of success for your future projects. The advice of a professional in the sector is very important in making the right choices.

Manage All Access Rights For Your Users

Who says computer park, says security. In this case, a company with a certain number of users must operate certain measures within the network in order to best protect its professional data as well as the personal information of its employees. In this perspective, limiting certain access to users, configuring their rights on their respective workstations, setting up enterprise software in a homogeneous manner for employees are all IT maintenance operations necessary for the sustainability of a company.

Outsourcing can also offer SaaS management. This system takes the form of a “relocation” of applications and servers outside the physical enterprise: external hosting, ease of access, maintenance management without local intervention. Thanks to this service model, the company benefits from many advantages: a reduction in internal storage resulting in a saving of space (no need to have servers, cables, air conditioning, and a dedicated room), a reduction in the number of applications to install locally on the hardware.

Protecting your company’s computer system today means preserving all of the information and the proper functioning of all departments. To do this, each actor, employee, and manager should adopt a new way of working. This involves information meetings and awareness-raising concerning computer security against the risks of Malware, Phishing, Trojan, Spyware, Ransomware…

Check the updating of IT systems

Various updates are regularly necessary to ensure good IT security, and time must be allowed during which the operation of the services is slowed down.

An IT service provider can take care of this update. He represents economically. It is also he who ensures the maintenance of security at several levels.

Establish a security strategy

In the face of the numerous cyber-attacks that destroy all of a company’s basic files in record time, it is recommended to be increasingly vigilant. Investing in firewalls and anti-virus software is essential, but it is not enough, your protection system must be up to date and configured correctly. We propose the design of IT strategy and business recovery plan to ensure the continuity of your information system.

Perform regular backups

Without requesting any action from users, the backup must be transparent. Your information system must regularly record data. Neglecting these backups can lead to business disruption. The impact on its customers is also important since personal data can be absorbed in the event of pirate intrusion.

The IT outsourcing solution

The company must become an expert in a field that does not matter. However, new technologies in perpetual evolution must be the subject of an effective study. It’s about being reactive. One solution is to entrust this task to experienced teams. We can help you. Specialist in the management of companies’ IT assets. We ensure proper functioning and compliance with good IT practices.

A configuration management database (CMDB) consists of all the components of an IT system so as to have an overview of the organization of said components and to be able to modify their configuration in the event of need. The CMDB is, therefore, a repository that is used to store data for IT installations and makes it possible to understand the composition of critical assets such as information systems (IS), upstream sources, or dependencies of assets as well as their targets downstream.

The implementation of a CMD requires a lot of time and turns out to be a complex operation and mobilizing a fairly substantial budget, with ROI prospects difficult to materialize if the project is not carried out well.

Thus, the implementation of a successful CMDB requires compliance with the following imperatives :

Definition of objectives from a business point of view;

Establish a reasonable project duration to measure the first positive results and ensure good integration into the daily activities of the teams.

Automate the information system

The automation of IT processes, including the Information System (IS), makes it possible to facilitate the management of the IT infrastructure in several ways. At present, almost all systems are affected by automation: software deployment, updates, startup of servers and workstations, sending of emails, automatic restart of machines for solving certain dysfunctions … Automation of IS is one of the approaches that most facilitate the management of the company’s IT infrastructure.

Some organizations still tend to think that automation necessarily leads to a reduction in the IT workforce , however, this is not the case: a survey of IT professionals and published in Baseline magazine proves the opposite. Indeed, the study in question shows that only 7% of these professionals consider automation tools to be a threat to their profession .

Thus, the automation of IT processes (including IS), eliminates repetitive and time-consuming tasks in favor of rewarding projects that show the skills of the teams. By automating the main IT processes, the company gains in efficiency by eliminating the time spent on low added value tasks of the IT teams of the company.

Standardize software and hardware

The homogenization of the company’s IT equipment makes it possible to maximize its operation but also to reduce management costs in the medium term. By standardizing computer hardware and software, you can make their management and maintenance less complex. To do this, it is necessary to correlate the needs of the employees, the objectives of the structure and the budgetary constraints to be respected.…